Support Center

Subscription and Payments

Last Updated: Jun 04, 2015 10:31PM BST
Your payment options
If you have a Private Label site, you can pay by credit card, PayPal, or check. Go to Site Administration > Subscription to make a one-time payment with a credit card or PayPal, to generate an invoice, or to find information for paying by check.

If you have a single wiki on the Plus or Super plan, you can pay by credit card or PayPal. We do not accept payment by check for our Plus or Super plans.

When to submit a payment
Payment should be submitted before a wiki or Private Label site’s expiration date. If payment is not received, access and/or premium features may be suspended until a payment is made.

Please call us at 415-863-8919 if you have any questions or concerns about making a timely payment.

Generate a quote or invoice for a Private Label site
Go to your site, making sure you're logged in as a Site Administrator.
Click Site Administration.
Click the Subscription tab.
Click Change or Upgrade.
Make sure you are on the correct Organization Type and Pricing, then click Make a Payment.
If you see the What Kind of Subscription Would You Like? page, click Continue under the One-Time Payment box.
Enter the number of months you wish to pay for in the Choose Your Subscription Length section.
Scroll down to Generate a Quote or Invoice to download your invoice.

Submitting a PO
We do not need a PO from you and we do not process your subscription until we receive your payment by check or credit card. However, if you are purchasing our Private Label service and you would like to send us a PO before sending us your check you're welcome to do so.

email: help@wikispaces.com
fax: 415-863-8919
mail:
Tangient LLC
165 10th Street
Suite 50
San Francisco, CA 94103

You can also generate your own quote against which you can generate your PO and you can generate an invoice that references your PO so that you can send us payment.

Getting a W9 or other paperwork
Call us at 415-863-8919 or email us at help@wikispaces.com and we be happy to get you the paperwork you need.

Other questions
We're happy to help. You can reach us by email any time at help@wikispaces.com, or by phone at 415-863-8919.

Contact Us

wikispaces-desk@tangient.com
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