Support Center

FAQ User Account

Last Updated: Jun 05, 2015 12:34AM BST
I accidentally removed myself from the wiki I’m organizer of, and now I can’t get back in. What do I do?
Contact Wikispaces support. Be sure to list your username and the name of the wiki, and send it from the email address associated with your Wikispaces account.

I accidentally deleted my wiki / page / account. Can you help?
Absolutely. If you are a wiki organizer, you can restore any deleted pages on your wiki for up to 30 days by going to Pages and Files. on Pages and Files, click on Filter by Status > Deleted.

For accidentally deleted wikis and accounts, contact Wikispaces support and include your username and wiki name.


How do I delete my page / wiki / account?
Delete a page:
  1. Go to the page you want to delete.
  2. Click the More Page Options page button and select Delete.
  3. Review the notices and warnings on the page.
  4. Click Confirm Delete.
Delete a wiki:
  1. Navigate to your wiki.
  2. Select Settings.
  3. Under Tools, select Delete Wiki.
  4. Review the notices and warnings on the page.
  5. Click Please Delete This Wiki Now.

Delete your account:
Deleting your user account will not delete your wikis. Once your account has been deleted, you will no longer have the access required to delete your wikis. If you would like to delete your wikis as well as your account, delete your wikis first.
  1. Click on your username in the header of any page to go to your Account page.
  2. Select Delete My Wikispaces Account.
  3. Review the notices and warnings on the page.
  4. Click Please Delete My Account Now.

I want to delete my wiki / account, but it’s been so long that I can’t remember my username or password.
Go to http://www.wikispaces.com/user/remind and enter your email address to receive a password reminder. You must request this reminder with the email address you originally used to register. Unless you can locate your password or access the email account you used to register, we will be unable to confirm your identity and will not be able to delete your account.

Once you have your password, log in to Wikispaces using your password and email address. Delete your wikis first, then your account.

Someone else created this account with my email address. Please delete it.
Contact Wikispaces support and we will delete your account.

How do I change my email address?
  1. Make sure you are logged in.
  2. Click on your username in the header of any page to go to your Account page.
  3. Under Password, click Change.
  4. Enter your new email address and password, then click Change email.
  5. You will receive an email confirmation of this change. Click the link in that email to confirm your new email address.
How do I change my username?
You can change your username once every 30 days:
  1. Click on your username in the header of any page to go to your Account page.
  2. Under Username, select Change.
  3. Enter your new username and your password.
  4. Click Save.
How do I change my password?
  1. Click on your username in the header of any page to go to your Account page.
  2. Under Password, click Change.
  3. Enter your new password, and enter it again to confirm.
  4. Click Save.
How do I upload a picture for my profile?
  1. Make sure you are logged in.
  2. Click on your username in the header of any page to go to your Account page.
  3. Under Picture, click the Change link.
  4. Click Browse to select an image from your computer. Your profile picture must be in the .gif, .jpg/.jpeg, or .png format, and cannot be larger than 1 MB.
  5. Once you have selected the image you want, click Upload.
I want to stop getting the Wikispaces newsletter.
Our monthly site update will let you know about upcoming events, new features, and other valuable information. But we realize that it's not for everyone, so we made it easy to set your own preferences:
  1. Click on your username in the header of any page to go to your Settings page.
  2. Scroll down to Settings and set Email Site News to No.
  3. Click Save.
And if you ever want to start receiving site updates again, it's just as easy to set your preferences back to Yes.

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